Forms not submitting properly

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    Asked on February 23, 2021 at 02:08 PM

    We are still having problems with some of our forms not submitting to workhub correctly and they told me that it is a conversion on the pdf from Jotform into workhub. I would understand if it was every form that was submitted but it is sporadic and can be 1 out of every 3 submission so it doesn't make sense to me. They suggested that I take the pdf attachment out of the settings for the form and email to a different email address for workhub that would then convert the info into a pdf on their end but that won't work because I need a pdf to be emailed to our 2nd notification email. Is there any other solution? Does this make sense to you? If not is there a number I can call to explain in person?

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    Answered on February 23, 2021 at 08:17 PM

    Hi there,

    Unfortunately, we do not currently offer live phone call support.

    As to your concern, could you please tell us the form URL in question?

    As per checking, the notification email seems to be working fine on our end. You can check them on your form email history, please refer to the guide below.

    Guide: How-to-view-all-your-form-email-history

    Have you already reached out to WorkHub's support for assistance?

    Could you please try to change the title and only leave the FormID in the email sent to workhub?


    Guide: how-to-edit-the-email-template-for-notifications-and-autoresponders

    Please give it a try and let us know how it goes.