Mobile App > Offline Forms: An error has occured while downloading form.

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    Asked on February 23, 2021 at 02:40 PM

    We are not able to download forms for offline use. We continually get an error:

    An error occurred while downloading form. Please try again later.

    We have tried numerous times, power cycled iPad, deleted app and reinstalled with no success. This is a vital feature we need as we are often out of range of data access. Please advise as this is a potential enterprise plan.

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    Answered on February 23, 2021 at 08:58 PM

    Hi there!

    We apologize for the inconvenience and the trouble it has caused you.

    I cloned your form and tested it on my mobile. I was able to replicate the issue. I am forwarding this issue to our backend team for further investigation and fixing it to avoid it in the future. However, I can't give an ETA when this is fixed. You will be notified on this thread when there is an update.

    Feel free to contact us if you need further assistance.