Mobile Forms App: Offline Forms: Problem downloading forms

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    Clinicair
    Asked on February 23, 2021 at 03:05 PM

    Will not download the form for offline use which is critical for our business.

    Screenshot
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    Jessica_H
    Answered on February 23, 2021 at 09:09 PM

    Hi Clinicair, thank you for reaching us.

    We apologize for this inconvenience. Could you kindly try to delete and install the application again? Please make sure you are connected with working wifi/data too.

    Let us know if it makes any difference.


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    Clinicair
    Answered on February 23, 2021 at 10:10 PM

    Done.

    Still won’t download.

    Hardware is iPhone 12 Pro Max and an iPad Pro 12.9 Gen 1

    1614136220_6035c39cf1411_CE69B89A-9B5C-4

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    Jessica_H
    Answered on February 23, 2021 at 11:25 PM

    Hi Clinicair, thank you for getting back to us. 

    I see that you are connected to wifi. Could you kindly reconfirm if your ISP doesn't block out Jotform's domain? You may refer to our domain list here: Whitelisting Jotform IP Addresses and Domains.

    In addition, kindly try to download via mobile data too.

    Let us know how it goes. 


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    Clinicair
    Answered on February 24, 2021 at 04:58 PM

    Still having problems. Sometimes downloading Offline Forms works, most times it will not. Tried this over multiple devices on multiple networks including cell and multiple sign-in creds

    I really need this to be reliable if our company is going to use Jotform

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    Jessica_H
    Answered on February 24, 2021 at 08:20 PM

    Hi Clinicair, we sincerely apologize for the inconvenience this has caused you. 

    Could you let us know the list of devices that are not working? We may need to escalate this issue to our back-end team. 


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    Jessica_H
    Answered on February 24, 2021 at 10:12 PM

    Hi Clinicair, thank you for providing us the device list.

    Please allow me to escalate this ticket to our back-end team for further investigation. We will notify you through this ticket as soon as there are updates.