Downloaded PDF button, 0kb files

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    DrYoshikane
    Asked on February 23, 2021 at 03:46 PM

    Hello,

    When I go to download a form the file appears to download, but when opening, it is corrupt/damaged; upon further inspection the file is 0kb (empty). We CAN view our forms and CAN print, print as PDF and save the document that way. But, the Download button is not working as it should. Please fix and advise. This is happening at all workstations and various browsers.

    Call Calvin at 702-622-4430 or our office at (760) 942-1132

    Thank you,

    Yoshikane Orthodontics

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    Jessica_H
    Answered on February 23, 2021 at 09:37 PM

    Hi DrYoshikane, thank you for reaching us.

    We apologize for this inconvenience. There was an issue with our back-end server, and our team has resolved it. It should be fixed now.

    Could you kindly try to download PDF again? Let us know if the issue still persists.