What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHY DID YOU CHARGE ME $19.95 AGAIN AFTER I CANCELLED THAT PACKAGE?

    Asked by Felicia Brown on November 15, 2013 at 10:37 PM

    I sent an email to Interlogy LLC asking them to STOP taking the $19.95 out of my acct because I could no longer afford it (I wanted to downgrade to the Free package).  I received an email response back and I followed those directions in order to downgrade.  I was told it was completed and the process was instant.  Now, they've taken the $19.95 out of my account this month again.  I have since contacted them as well but to no avail.  I wish for them to credit my account back and STOP deducting any funds.

     

    I sent the above email to PayPal today.

     

    I have emailed you as well, asking you to credit my account back because I requested a downgrade on Oct. 5th, went to your site and requested the FREE package--which it states is my current package but you STILL DEDUCTED THE FUNDS!

     

    Felicia Brown

    President, Born To Praise Ministries, Inc.

    charge cancelled email style size font
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    JotForm Support

    Answered by jonathan on November 16, 2013 at 07:42 AM

    Hi Felicia,

    I have already downgraded your account to FREE.

    Since you were using Paypal gateway to pay the subscription, you should cancel in your paypal account the latest payment you rendered for the JotForm subscription.

    I will also forward your account concern to our higher ups so that the refund can be process appropriately.

    It usually takes a week for the refund to be process.

    Inform us if you have more question.

    Thanks.