can't log into my account

  • Profile Image
    alexander wilson
    Asked on June 07, 2011 at 12:52 PM

    we were trying to utilize your services for our non-profit ( and were going to upgrade. I have not been able to login to change information or upgrade the account today. Please contact me at 813-964-7600 or email me at which is the address used upon signup.

    Alex'ander Wilson
    USSBDC Master Business Analyst

  • Profile Image
    Answered on June 07, 2011 at 06:22 PM

    Hi Alexander,

    Your form was created under a Guest account, which is only lasts as long as the cookie stored in the browser you used when you created the form.

    To enjoy permanent access to your form, from wherever you are and whatever device and browser you are using, you must register for a Jotform account.

    After registering for an account, you must import the old form that is under the guest account - Click here to learn how to import that form. Note that only the form gets imported, everything else remains in the old account.

    If you need assistance with upgrading or with anything else related to your Jotform account, please let us know. We are always ready to help you to explore the many exciting features of Jotform.