What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't log into my account

    Asked by alexander wilson on June 07, 2011 at 12:52 PM

    we were trying to utilize your services for our non-profit (thestateofflorida.org) and were going to upgrade. I have not been able to login to change information or upgrade the account today. Please contact me at 813-964-7600 or email me at ussbdc@gmail.com which is the address used upon signup.

    Alex'ander Wilson
    USSBDC Master Business Analyst

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 06:22 PM

    Hi Alexander,

    Your form was created under a Guest account, which is only lasts as long as the cookie stored in the browser you used when you created the form.

    To enjoy permanent access to your form, from wherever you are and whatever device and browser you are using, you must register for a Jotform account.

    After registering for an account, you must import the old form that is under the guest account - http://www.jotform.com/form/11454643980. Click here to learn how to import that form. Note that only the form gets imported, everything else remains in the old account.

    If you need assistance with upgrading or with anything else related to your Jotform account, please let us know. We are always ready to help you to explore the many exciting features of Jotform.