PDF Download: Unable to open the downloaded file

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    taniamodde
    Asked on February 23, 2021 at 06:29 PM

    When we try to download PDFs they are either corrupted or damaged. This only started yesterday.


    Adobe gives this message:

    1614122783_60358f1fad491_

    This happens on all machines and all other PDF files open normally.


    If we download in Excel format, all the information is there, but we can't use it in that format.

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    Vanessa_T
    Answered on February 24, 2021 at 12:42 AM

    Our apologies for the inconvenience.

    We currently have an issue with PDF Downloads. Our backend team has already been notified and is currently working on it.

    You will be notified here once it is fixed.

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    Vanessa_T
    Answered on February 24, 2021 at 08:58 PM

    Thank you for patiently waiting. We have received an update that the issue is already fixed.

    I also made some test downloads and was able to download and view the PDFs just fine.

    Do let us know if you need any other assistance.