Encrypted data

  • Profile Image
    holisticwellness1980
    Asked on February 23, 2021 at 09:13 PM

    Hi there. I have a HIPAA form that only shows one un-encrypted entry; the rest of the submissions are encrypted and now I cannot see who the person is that submitted the data. Is there any other way to recover this? Why would all of the forms remain encrypted except fo the most recent one? Any help is greatly appreciated!

    Best,

    Leslie Paxton

  • Profile Image
    Fernand
    Answered on February 24, 2021 at 04:11 AM

    Hello holisticwellness1980,

    We are sorry for the inconvenience.

    Could you please provide us the Form ID you have encountered the problem with? Also, please provide us screenshots that show which submissions are encrypted/decrypted. Here is the guide on How to Post Screenshots to Our Support Forum. Then we gladly assist you.

    We will be waiting for your response.