Unable to view documents uploaded

  • Profile Image
    Anna Loya 
    Asked on February 24, 2021 at 12:25 AM

    2nd request, I received an email stating that I should change my privacy setting (disable) them. Unfortunately, I never enabled them. - See snippet below.

    Please advise - unable to view uploaded documents

    Note Reply to forum+2919805@jotform.com ( this was the initial request)



    Screenshot
  • Profile Image
    Sam_G
    Answered on February 24, 2021 at 06:25 AM

    Hi Anna,

    We are unable to find your account via your email.

    May we ask for your username or email address linked to the account?

    We can also use your form URL.

    https://www.jotform.com/help/401-where-to-find-my-form-url?

    We will wait for your response.