My forms have been disabled, how do I get this corrected

  • Profile Image
    Sandra 
    Asked on February 24, 2021 at 02:49 AM
  • Profile Image
    Bojan_J
    Answered on February 24, 2021 at 07:01 AM

    Greetings.

    Can you please let us know the email or username related to your Jotform account, so we can check why your forms are disabled?

    Thank you for your cooperation.

  • Profile Image
    Sandra 
    Answered on February 24, 2021 at 07:22 PM
    Yes
    Email sandra@Exclusivetravelpartners.com
    Sandra
    ...
  • Profile Image
    ashwin_d
    Answered on February 25, 2021 at 02:59 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Authorize Payment Form". Please check the screenshot below:

    1614239856_6037587035c28_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again.