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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I edit a "Visual Report"?

    Asked by trobertson on November 16, 2013 at 05:19 PM

    I am trying to create a visual report but when I click the "Edit" button, nothing happens.

    visual report create
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    Answered by jedcadorna on November 16, 2013 at 07:46 PM

    @trobertson,

    I was able to reproduce the issue on my end. I think this only happens with you form. I tried to clone your form but still can't edit the report but when I tried to use a different form I was able to edit. I have forwarded this to our developer team to further investigate. 

    In the mean time while we are waiting can you try to clone your form and see you can edit a visual report I haven't tried cloning your form in your account. I just did test it on my end but not yet in your account.

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    Answered by trobertson on November 17, 2013 at 03:56 PM

    Hello,

    Thank you for the response. I have tried cloning my report but the Visual Report still will not allow me to edit. It appears to be the only report that doesn't work. Can you provide me an update once this has been resolved?

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    JotForm Support

    Answered by Welvin on November 17, 2013 at 05:20 PM

    Hi,

    It turns out that the issue is because of the matrix fields which is currently NOT Labeled with a single word. Can you please add at least one word question to the matrix fields? After that, try to re-create the Visual Report. See if that fixes the issue and will confirm my findings.

    You form contains two matrix fields.

    Thanks

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    Answered by trobertson on November 18, 2013 at 10:30 AM

    I added a label to each matrix and it worked. Thank you so much!