Why is my account over quota

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    newpfiles
    Asked on February 24, 2021 at 10:11 AM

    Why is the form over limit?

    Hi,

    I have checked everything and we haven't reached the limit so I don't know what is the issue with the forms, could you please let me know what's wrong with it? Please solve this .

  • Profile Image
    FelipeSantana
    Answered on February 24, 2021 at 02:12 PM

    Hello @newpfiles,

    Thank you for contacting Jotform Support.

    I have checked your account and I do see that it has been locked due to an "over quota" status. However, upon checking your account usage I can see that you are well within the limitations of your account.

    It seems that the usage counter did not reset after you deleted your submissions, so the system mistakenly flagged your account as over quota. Our apologies for this inconvenience.

    I have now removed the over-quota status and reactivated your account. You may now access the account once again and continue building your forms.

    Please let us know if you have any further questions or concerns, we are always happy to help.