HIPAA: decrypting entries aren't working

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    Avaorthodontics
    Asked on February 24, 2021 at 10:28 AM

    The entries arent decrypting for any form and we have patients in office mad we cannot see them because we are unable to view the form submitted.

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    Alexander_G
    Answered on February 24, 2021 at 03:36 PM

    Hello,

    Thank you for reaching us.


    First and foremost - please, take our sincere apologies for the inconvenience you have.

    These days our HIPAA servers have abnormally high traffic. It is the reason for the temporary issues.


    As I know, this problem has been solved already.


    Please, do not hesitate to contact us if the issue still persists.


    Best regards,

    Alex