Display issue with form load rating scale

  • Profile Image
    Asked on February 24, 2021 at 10:36 AM

    When the form loads on my site, prior to the star rating scale displaying I get a short but very noticeable flicker whereby I see the number 1 with a border instead of the star icons.

    You can see it below. Are you able to tell me why this is? Can it be removed? I would try and hide it with CSS but although it is on screen for about a second it's too quick to isolate it in the code.

    Thanks for your help.


  • Profile Image
    Answered on February 24, 2021 at 03:18 PM


    Thank you for reaching out to us.

    I have tested your form and it seems okay on my side:


    Probably the issue related to the speed of opening the form.

    I have cleared your form's cache. It might fix the problem.