Photo Widget - Front Camera Setting

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    ashcroft
    Asked on February 24, 2021 at 10:46 AM

    The widget settings allow for front or rear camera selection - when filling out form the camera is always rear facing

    Is there a way to fix this

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    Amin_N
    Answered on February 24, 2021 at 03:47 PM

    Thanks for reaching out to us!

    I've tested the Take Photo widget using my form below and I couldn't replicate the issue.

    https://form.jotform.com/210545733402043

    When choosing Rear/Front form the widget settings, it gets applied. Also, users can switch the camera as shown below.

    1614199425_6036ba8108745_

    If the issue still persists, please hide the the current widget, and add a new one to your form.

    Please give it a try and let us know how it goes.

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    ashcroft
    Answered on February 24, 2021 at 05:55 PM
    Hi Thanks
    I tried your form and it worked
    I tried deleting the original and adding new one with the same result
    I’ve created the form on a desktop and tried modifying on iPhone and iPad.
    Same result every time
    Very strange
    Rick Gemmell
    Sent from my iPhone
    ...
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    Amin_N
    Answered on February 24, 2021 at 07:09 PM

    Hi again,

    Below is a cloned version of your form.

    https://form.jotform.com/210547519930962

    The default setting for the camera is "Front" as set in the widget.

    Can you please try this form? Also, I highly recommend using a different browser/device this time.

    If this form works, you may try to clone it following the guide below.

    How-to-clone-an-existing-form-from-a-url

    Please give it a try and let us know how it goes.

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    ashcroft
    Answered on February 24, 2021 at 08:55 PM
    Ok thanks
    This appears to work on Chrome Safari and Firefox
    The problem appears to be when I use the app ?
    I was hoping to use this in the app on Kiosk mode
    I appreciate this info
    Rick Gemmell
    Sent from my iPhone
    ...
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    jherwin
    Answered on February 25, 2021 at 03:21 AM

    Hi Rick, can you please tell us what device you are using? Is this an iPhone or Android?

    If the issue persists, please try reinstalling the app and see if it fixes the issue.

    You can also try using the File Upload fiel, you can also take pictures there.