Forms not loading...

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    rachelbentley
    Asked on February 24, 2021 at 11:12 AM

    Hello. I'm having trouble getting my forms to load so that I can download them as PDF...

    It looks like the files are failing to decrypt.

    Is the site having issues today? Can you help?

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    Yuta_J
    Answered on February 24, 2021 at 04:39 PM

    Hello,


    Thank you for reaching out to us and we are sorry for the inconvenience caused. Are you currently having an issue downloading submission data in PDF format or having an error opening PDF files?


    Our developer already looked into this issue and applied a fix on our end, so please kindly check again to see if you are able to download PDF file again. If the issue persists on your end, please get back to us and let us know, so we could look into the issue further.


    Best,