PDF Error

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    RMWL
    Asked on February 24, 2021 at 11:32 AM

    When we try to download a PDF version of our report, the downloaded PDF won't open. The same thing happens if we try to Print to PDF. One of my coworkers also mentioned an error message about Hippa...

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    FelipeSantana
    Answered on February 24, 2021 at 05:26 PM

    Hello @RMWL,

    We do apologize for the inconvenience that you have experienced.

    Please note that we did have an issue with the PDF downloads for HIPAA users. However, this issue was addressed by our development team and they informed us that the issue is now cleared.

    If you are still experiencing this PDF error on your end, I would suggest that you clear the browser cache and cookies and try downloading your PDFs again. The issues can persist if the website is still using previously cached data. I also cleared all of your form caches from our end as well.

    Please try this and give your PDFs another test run. If the same issue continues, I will report the problem to our developers to inform that that your account is still being affected by the issue.

    We look forward to hearing from you.