Missing Form Submission Data

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    TCHJohn
    Asked on February 24, 2021 at 11:32 AM

    I am missing form submission data on multiple forms. I'm getting an error that says decryption process has failed. This is the second time this has happened in the last 3 weeks. Can someone explain to me what it going on with this and why this issue is happening again?

    Here is the previous ticket I filled out regarding this same issue.

    https://hipaa.jotform.com/answers/2864587-hipaa-account-form-submission-data-is-missing-on-multiple-forms#5


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    Basil_A
    Answered on February 24, 2021 at 05:05 PM

    Hi,

    There was an issue with the decryption of HIPAA forms and it has been fixed. Could you check if you are facing any issues with your submissions page now?

    Looking forward to your reply.

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    TCHJohn
    Answered on February 24, 2021 at 05:40 PM

    It seems to be fixed now. I will check all my forms and let you know if I find any issues.