Temporarily back-end when trying to access submissions.

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    Asked on February 24, 2021 at 11:38 AM

    Hello, I have been having problems with getting access to the inbox and retrieving  patient information. When I try to click on the inbox, a page will pop up that says temporarily back-end unavailable. This has been going on for about a week. To get the information I need I've been going to submissions and downloading the patients paper work from there, but now their information wont even download.

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    Answered on February 24, 2021 at 05:13 PM

    Thanks for reaching out to us!

    Can you please check now? I've cleared your form caches from here.

    Is the issue still persists, can you please provide us with the name or URL of the form with which you're experiencing this issue, so that we can better assist you?

    We're patiently waiting for your response.

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    Answered on February 25, 2021 at 08:33 AM
    Everything is working now, thank you so much!!