I have a response that will not submit successfully.

  • MikkiProffitt
    Asked on February 24, 2021 at 12:21 PM

    Session ID
    JF-S4L-G2G3_foU

    https://www.jotform.com/210269018288054?session=JF-S4L-G2G3_foU

    https://form.jotform.com/MikkiProffitt/newclientpackage_agreement

    Hello,

    I am not seeing errors in this form but it gets stuck at 'please wait'. I have successfully submitted one with my own data. I tried this client's data on a fresh submit and it would not work still. Can you tell me why it is getting stuck?

    Thanks

    Hillary

  • Amin JotForm Support
    Replied on February 24, 2021 at 6:28 PM

    Thanks for reaching out to us!

    Kindly note that your form has a payment integration enabled on it as shown below, which means that you can't submit the form without filling the payment field.

    1614208993 6036dfe1c2c66 Screenshot 10

    There's a HIDE condition on the form that hides the payment field, as on the session link as shown below.


    1614209046 6036e01698674 Screenshot 21

    Please remove the payment integration, or disable the condition, temporarily to be able to submit the session.

    Should you have any further inquiries, we will be more than happy to help.