Unable to reset the password

  • Profile Image
    jennifer 
    Asked on February 24, 2021 at 12:38 PM

    I did not receive an email to reset my password. I requested it several times. Please help me reset my password.

    Thank you!


  • Profile Image
    Katherine_W
    Answered on February 24, 2021 at 06:52 PM

    Hi there,

    Happy to help!

    I see that you haven't verified your email address yet: I have manually resent this to you to first verify your email.

    Then, you should be able to receive the password reset emails.

    Could you please verify this first and then attempt to reset your password again?

  • Profile Image
    jennifer 
    Answered on February 24, 2021 at 06:56 PM

    I have not received your email yet.

  • Profile Image
    Jennifer 
    Answered on February 24, 2021 at 06:59 PM

    For some reason nothing is coming through. I checked junk mail too.

  • Profile Image
    Fernand
    Answered on February 25, 2021 at 02:43 AM

    Hello Jennifer,

    We are sorry for the inconvenience. When I check the Email logs, it seems the Verify email was already sent to your email address by JotForm. One of the verification emails was sent on January 27th, and the other one was sent on February 24. The email was sent by noreply@jotform.com. Please search for it and verify your email address.

    If you require further assistance, please feel free to contact us.

  • Profile Image
    jskubic11
    Answered on February 25, 2021 at 06:19 AM

    I searched through everything. No email has been received. I will just use a different email address to create a new account.

    Thank you for your time.

  • Profile Image
    roneet
    Answered on February 25, 2021 at 08:57 AM

    I see your email is already verified. I have resent the password reset email. Could you please check if you have received the password reset email?

    Also, may we know which email you are checking?

    Looking forward to your response.

    Thanks.

  • Profile Image
    Josh Grauberd 
    Answered on February 25, 2021 at 08:59 AM

    I need to login to my account to change the credit card on file. I forgot the password. I have clicked on the link to change my password many times but no email has been sent to me to change the password (yes, I checked the spam folder). Please help me change the password so I can update the credit card info.

    Josh

  • Profile Image
    roneet
    Answered on February 25, 2021 at 10:26 AM

    Hello Josh,

    I see you have another account with the username grauberd. I believe you are referring to this account. The email address associated with this account is not josh@bergenvet.com

    I believe you are checking the wrong account. Please reset the password using the username grauberd. It will send an email to the registered email address.

    Guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Thanks.