Why has my account been suspended?

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    Sadie Jensen 
    Asked on February 24, 2021 at 12:51 PM

    Hi there,

    We have been informed that empathetix.sf@gmail.com account has been suspended. If you have any question about what forms are in use or how questions are being used please email me. We appreciate having these forms up again as soon as possible.


    Sadie Jensen

  • Profile Image
    Answered on February 24, 2021 at 06:56 PM

    Hi there,

    Thanks for patiently waiting.

    Kindly be informed that your account was suspended due to phishing activity within your form "Credit Card Authorization Form 1" in which you ask users for "credit card information" as shown below.


    We've tried to reach out to you via email multiple times, but received no response.

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Moreover, unfortunately, there is no way we allow to have credit card fields on forms. Alternatively, you must use a payment integration method, this guide will provide you with more info about this.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though. 

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I've successfully removed the offending fields and reactivated your account. You may log in now with no issues at all.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.