Why has my form stopped working in Facebook?

  • Profile Image
    Asked on November 17, 2013 at 01:05 PM

    I created a form and posted it to Facebook on Friday.  It worked prefectly and I received 4 submissions from the form.  I tried to get to the form from my mobile device by clicking on the links I had given to my customers on Saturday, but it didn't work.  When I returned home on Sunday I tried to get to the form on my desktop and couldn't.  (screenshot below of what I see - no matter if I'm not logged in, logged in as another person or logged in as my self)  My form should be at

    Any ideas what happened?

  • Profile Image
    Answered on November 17, 2013 at 02:30 PM

    I would suggest to kindly remove the current embedded form and re-embed using the facebook iframe method. Also make sure the privacy settings are set to public if you need for anyone to be able to view the form.

    If you need further assistance. Do let us know. Thank you.


    Related Article: