I can't log in to my account

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    jordan.goodnight
    Asked on February 24, 2021 at 01:01 PM

    I signed up yesterday using Google and I cannot sign in today.

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    Katherine_W
    Answered on February 24, 2021 at 07:20 PM

    Hi there,

    I see that your account is active and in Good Standing: thought you've signed in using Google, you will need to request a password for the Jotform website. You can do this by using the Forgot Password link when you're going to sign in.

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    Guide for reference: how-to-reset-jotform-account-password

    I hope this helps! Please let us know if we can assist further.

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    jordan.goodnight
    Answered on February 24, 2021 at 07:33 PM
    I’ve tried that and not gotten an email to reset my password.
    ...
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    Patrick_R
    Answered on February 25, 2021 at 02:26 AM

    Hello! Jordan! Google Signin is working fine at our end. Can you try logging in from a different browser instead?

    Also, regarding the email issue; can you please check your Inbox's SPAM folder?

    Let us know how it goes.

    Thank you!