I can't log in to my account

  • jordan.goodnight
    Asked on February 24, 2021 at 1:01 PM

    I signed up yesterday using Google and I cannot sign in today.

  • Kat JotForm Support
    Replied on February 24, 2021 at 7:20 PM

    Hi there,

    I see that your account is active and in Good Standing: thought you've signed in using Google, you will need to request a password for the JotForm website. You can do this by using the Forgot Password link when you're going to sign in.

    1614212383 6036ed1f7c45b  Screenshot 10

    1614212400 6036ed300e123  Screenshot 21

    Guide for reference: how-to-reset-jotform-account-password

    I hope this helps! Please let us know if we can assist further.

  • jordan.goodnight
    Replied on February 24, 2021 at 7:33 PM
    I’ve tried that and not gotten an email to reset my password.
    ...
  • Patrick_R
    Replied on February 25, 2021 at 2:26 AM

    Hello! Jordan! Google Signin is working fine at our end. Can you try logging in from a different browser instead?

    Also, regarding the email issue; can you please check your Inbox's SPAM folder?

    Let us know how it goes.

    Thank you!