• Profile Image
    Mackenzie Oyler 
    Asked on February 24, 2021 at 01:14 PM

    Our account is deactivated because of an old credit card form we are no longer using. We did not see the emails that you sent to us regarding this. That form has been off for weeks and you can delete it if that will reactivate our account. This is shutting down our entire business because people are not able to schedule appointments. We need this reactivated ASAP.


  • Profile Image
    Answered on February 24, 2021 at 07:31 PM

    Hi Mackenzie, thank you for contacting support.

    As per checking, your account empathetixsf is currently active and in good standing, Are you perhaps referring to a different account? If so, kindly provide us with the username or email address so we can check.

    We look forward to your response.