What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal: pending summision - but no payment done

    Asked by satcom on June 07, 2011 at 03:25 PM

    hi everybody :-)


    i'm a confused a little bit because i had two pending submissions, i also completed them by hand, but there has no payment arrived in my paypal account. so is it because you are able to fill out the form, but then close the redriect to paypal before paying?

    Or do you have to set every payment on a "done" list for beeing completed?

    Thanks for your feedback !



    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 06:34 PM

    Hi Flow,

    A submission is marked as pending when the payment for that transaction is not completed, i.e., the submitter closes the Paypal page or wasn't able to provide correct Paypal login details or his account doesn't have enough funds. Whenever a user submits, you will receive a pending submisison in your Jotform account. The pending mark will be removed only if the user pays successfully for the said transaction.

    Also, a notification email will only be sent after the payment is completed. Otherwise, you will not receive any emails at all.

    Hope this post answers your qeustion. Do contact us again if you have other queries. Thank you for using Jotform.