Recurring Issue: Completed fields show up blank when trying to print PDF. Info is blank in Submission Data, as well.

  • Profile Image
    ClinchPowell
    Asked on February 24, 2021 at 01:41 PM

    Link to original Question: https://www.jotform.com/answers/2350169-new-pdf-system-is-not-functioning-correctly#3

    This is the 3rd instance of this, so I think it should be a quick fix. Please let me know when the issue is resolved.

    2/24/2021 UPDATE: This is happening again.

    11/2020 UPDATE: This is happening again, except now I do not have the benefit of being able to look at the old system to see if the information is there.

    I received an application yesterday, November 12, 2020 and only the first page submission answers shows up. I know the client entered all info, but the rest does not show.

    Please fix.

    I just received a new form submission, and the new customized PDF system will not show the information. The error I receive is that there are no answers to display. When I open the form in the "view submissions" older version, I see all of the information but it will not print in my customized PDF.

    I have had lots of issues with data not showing up correctly lately. Sometimes certain fields won't show answers (even though they are required fields and the client had to answer them to submit). I believe it is just a glitch, but would appreciate any help in resolving these issues as they are greatly disrupting my workflow.

  • Profile Image
    roneet
    Answered on February 24, 2021 at 09:44 PM

    We are sorry for the inconvenience this has caused.

    May we know if your form is embedded on any website?

    I see you have enabled the Save and Continue feature in your form so please disable the Autocomplete options from the Form settings:

    1614221001_60370ec965438_

    This option could override the saved value when the form is submitted.

    Looking forward to your response.

    Thanks.

  • Profile Image
    ClinchPowell
    Answered on February 25, 2021 at 09:44 AM
    I disabled autofill.
    --
    Temporary Number: 865-566-4516






    *Andrea Karr*
    Loan Services Manager
    NMLS 1553157
    P: 865-828-5927 | F: 865-828-5212
    andrea@clinchpowell.net | www.clinchpowell.net
    P.O. Box 379 – Rutledge, TN 37861
    Clinch-Powell RC&D Council, Inc.
    *CPRCD NMLS #195063, **CPRC&D is a 501C3 not-for-profit organization, an
    equal opportunity employer and fair housing provider and HUD approved
    housing counseling agency.*
    Note: This email may contain PRIVILEGED and CONFIDENTIAL information. If
    you are not the intended recipient, any dissemination, distribution, or
    copy of this email is prohibited. If you have received this email in error,
    please delete it and immediately notify the sender.
    ...
  • Profile Image
    roneet
    Answered on February 25, 2021 at 12:34 PM

    Hello Andrea,

    Please let us know if this solves the issue with future submissions.

    Thanks.