Jot Form Down

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    superhealthpharmacy
    Asked on February 24, 2021 at 02:12 PM

    I work in a pharmacy and we are using jotform as paying customers to run our covid 19 testing and vaccination program. It has been down for an extended period of time and is severely hindering our ability to run both of our programs, which are vital at this time. Please contact us back urgently to let us know when we can get this up and running and what we can do to prevent down time during surges in our activity. Losing jotform during a vaccination day hobbles our ability to perform and hinders the vaccination rollout programs. Thank you.

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    gerardw
    Answered on February 24, 2021 at 08:56 PM

    We assure you that the Jotform website is working fine.

    Please let us know what exact issue are you facing so that we could investigate further.

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    ashwin_d
    Answered on February 25, 2021 at 09:33 AM

    I am sorry for the trouble caused to you. Please note that we had a temporary glitch with the decryption process of HIPAA-compliant form, but the issue was resolved already.

    Are you still having any issue with your form? Please let us know, and we will escalate it to our backend team.

    We will wait for your response.

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    superhealthpharmacy
    Answered on February 25, 2021 at 10:22 AM
    Hi, It's good for now, I understand it happens, but if possible in the
    future please update us earlier so we can plan our
    appointments accordingly,
    Thanks
    ...
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    ashwin_d
    Answered on February 25, 2021 at 12:01 PM

    Please note that it was not a planned activity but a glitch which our backend team has already resolved.

    If you see any issue again, please let us know, and we will take a look.