Jot Form Down

I work in a pharmacy and we are using jotform as paying customers to run our covid 19 testing and vaccination program. It has been down for an extended period of time and is severely hindering our ability to run both of our programs, which are vital at this time. Please contact us back urgently to let us know when we can get this up and running and what we can do to prevent down time during surges in our activity. Losing jotform during a vaccination day hobbles our ability to perform and hinders the vaccination rollout programs. Thank you.

We assure you that the JotForm website is working fine.

Please let us know what exact issue are you facing so that we could investigate further.

The Covid-19 Vaccine Consent form was down all day yesterday. The forms that we have over 1,000 submissions keep crashing daily. This becomes extremely stressful. One form has over 10k submissions and same problem during work hours. Check how many times it crashed yesterday on your back end servers. We recommended you to over 1000 pharmacies in the states. Please fix this or else we will have to use other platforms. Look into this asap .thank you

I am sorry for the trouble caused to you. Please note that we had a temporary glitch with the decryption process of HIPAA-compliant form, but the issue was resolved already.

Are you still having any issue with your form? Please let us know, and we will escalate it to our backend team.

We will wait for your response.

Hi, It's good for now, I understand it happens, but if possible in the
future please update us earlier so we can plan our
appointments accordingly,
Thanks
...

Please note that it was not a planned activity but a glitch which our backend team has already resolved.

If you see any issue again, please let us know, and we will take a look.