HIPAA Account: How to uncheck "Require log-in to view uploaded files."?

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    Asked on February 24, 2021 at 02:25 PM


    We're trying to uncheck "Require log-in to view uploaded files." under the Privacy Settings so that our clients can view the attached/uploaded documents via the notification email and not have to use one of our sub-user accounts or have the client bother with logging in. However, the 4 "Require" settings are all grayed-out. Any idea why we can't change those settings?

    I looked up Forum topics on the subject and found out that's where to change this particular setting. However, nothing was mentioned about what to do if the options are grayed-out.


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    Answered on February 24, 2021 at 09:16 PM


    We apologize for the inconvenience.

    Unfortunately, it is not possible to turn off the options in HIPPA account due to security reasons.

    As a workaround, you will have to log in to your account to view the submissions.

    Please let us know if you have further questions.

    Best regards,