Repetitive subscriptions and charges with downgraded account

Further to my email earlier this afternoon, I have just seen the gmail message saying our account has been downgraded. I do not understand how or why this would happen. We paid by PayPal on 3rd February and therefore our silver level account should have remained valid until 3rd March.

Since we were concerned about losing competition entries (we know of at least five failed submissions this afternoon) I performed another upgrade to silver level. This means I have paid twice for the same upgrade. Please arrange for the second payment of $39 to be refunded to my Paypal account.

Kind regards, Kate McCormick

Hi Kate,

Thank you for contacting us.
My colleague has already answered your thread here:
https://www.jotform.com/answers/2922086

May I ask you to confirm his message, and we will proceed with the refund.
You can answer directly on to the thread in the link, so that we are able to keep all the information on the same thread.

Thank you!