Autoresponder Email: Why emails are not sending to the users?

  • ReelLumberService
    Asked on February 24, 2021 at 4:04 PM

    I've tested the autoresponder multiple times with different email address that I have and I can't get anything to go through. Why is this happening?


    -Danny

    Page URL: https://form.jotform.com/210545756528158
  • Zahra_S
    Replied on February 24, 2021 at 10:14 PM

    Hello Danny,

    We apologize for the inconvenience.

    I noticed that you had used a custom email as a Reply-to Email in Autoresponder Email. Please add your personal email as a sender email address in your account by following this guide: How to Set up SMTP for a Form.

    1614222742 60371596330f2 Screenshot 10

    Or you can change the Reply-to Email to default noreply@jotform.com or noreply@formresponse.com.

    I hope this helps. Please let us know if you need further assistance.