Autoresponder Email: Why emails are not sending to the users?

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    ReelLumberService
    Asked on February 24, 2021 at 04:04 PM

    I've tested the autoresponder multiple times with different email address that I have and I can't get anything to go through. Why is this happening?


    -Danny

  • Profile Image
    Zahra_S
    Answered on February 24, 2021 at 10:14 PM

    Hello Danny,

    We apologize for the inconvenience.

    I noticed that you had used a custom email as a Reply-to Email in Autoresponder Email. Please add your personal email as a sender email address in your account by following this guide: How to Set up SMTP for a Form.

    1614222742_60371596330f2_

    Or you can change the Reply-to Email to default noreply@jotform.com or noreply@formresponse.com.

    I hope this helps. Please let us know if you need further assistance.