Account suspended

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    Kim Hammond 
    Asked on February 24, 2021 at 04:51 PM

    Hello,

    I can't seem to sign in to my account anymore. Can you help me please? I have clients submitting answers to forms and I need to be able to access that data.

    I am part of a legitimate company that creates SSOs for clients. I suspect these SSO forms are causing concern, but we do need to have a way to collect this information in a secure manner, and I was hoping Jotform could help with that. I have other forms I need to access also that don't ask for such sensitive information but I am also locked out of those.

    I appreciate your help and attention. I am happy to answer any questions you have about my forms.

    Best,

    Kim

  • Profile Image
    Lorenz_A
    Answered on February 24, 2021 at 10:56 PM

    Hi there,

    Your account is currently suspended, the reason why you can't access it at the moment. I have forwarded your account to our reviewer team so they can further evaluate it.

    I'll get back to you via this ticket once I got an update from them.

    Thank you.

  • Profile Image
    Lorenz_A
    Answered on February 25, 2021 at 08:57 AM

    Hi there,

    As per checking your account, it was suspended due to this form https://www.jotform.com/form/210418136733147 asking for Login credentials.

    See the image below.

    1614261266_6037ac12b9793_Badgr SSO SAML2

    Please take note that collecting login credentials is against our terms of use.

    In order for us to reactivate your account, we will have to remove the faulty fields.

    Please let us know if you agree with our terms so we can proceed in removing the field and reactivating your account.

    We look forward to your response.

  • Profile Image
    Hammond_Kim
    Answered on February 26, 2021 at 04:00 PM
    Thank you for the quick response. I apologize for violating your ToS. That was certainly not my intention. Yes you can remove those fields.
    Are you able to share the copy of those questions with me after you remove them? This is just so I can follow up using other means.
    Thanks!
    Kim
    ...
  • Profile Image
    Lorenz_A
    Answered on February 26, 2021 at 07:57 PM

    Greetings,

    I'm quite not sure what copy are you looking for, though I've already provided a screenshot earlier. Can you please confirm if that's what you're looking for before I remove the field and reactivate your account.

    We will wait for your response.

  • Profile Image
    Hammond_Kim
    Answered on February 27, 2021 at 01:22 PM
    Ah yes thank you! I see it and that will work perfectly.
    Go ahead and remove the field. I appreciate your assistance.
    Kim
    ...
  • Profile Image
    Jeanette
    Answered on February 27, 2021 at 09:59 PM

    The fields that triggered the suspension were removed, then the account was reactivated.

    1614481098_603b06ca83ac3_