Images not coming through

  • Profile Image
    kenzielodell
    Asked on February 24, 2021 at 05:36 PM

    So i realized that the images that clients submit in this form do show up when I look at them through Jotform itself but when I click the link in the email I get the error page. I there a way for me to fix this so i can see the client's images when I view the form from my email?


    Thanks!

  • Profile Image
    Mike_G
    Answered on February 24, 2021 at 11:39 PM

    The issue you are having could be related to the Privacy Settings of your account.

    It's possible that your account is set to require log-in to view files uploaded through your form.

    You can find the Privacy Settings of your account on the Settings page of your account.

    https://www.jotform.com/myaccount/settings

    1614227947_603729eb8a9f0_zt210224_233848

    Kindly check it and feel free to let us know if you need any further assistance.