What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my facebook fan page is not working

    Asked by dtreejewels on November 18, 2013 at 03:23 AM

    please advise

    my form link to my facebook fanpage not function..pls assit

     

    tq

    dtree

    Page URL:
    https://www.facebook.com/dtree.my/app_190322544333196

    problem form link
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2013 at 05:34 AM

    Hi,

    Please review this guide Adding-Form-to-Facebook. Try to follow the guide step by step so that you can properly add your form to facebook.

    From what I can see in your facebook page so far -- it is likely that you were not able to do it properly as described from  step #3 in the guide

    3. There are two ways you can choose to display your form on your Facbook page. The first makes it available to everyone (Public Content), while the second makes it available only to fans, or users who liked your Facebook page (Fan Content). 
    4. Select whichever method of display is appropriate by clicking on edit button. Select "HTML" as your editor, paste your Facebook form code from JotForm, and save
    There may be some security issues with old versions of Internet Explorer (7 & 8) for non-secured protocols (http). You should take note of the error after pasting a non-secure form. If your form is not showing up in Internet Explorer on Facebook due to this issue, make your non-secure form to secure by changing http://form or https://www to https://secure in the form URL found in your Facebook Form Code. Example:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.com/form/21357249698871" frameborder="0" style="width:100%; height:457px; border:none;" scrolling="no"></iframe>

     

    It's highly recommended that you use "https" to avoid any security issues on the page since Facebook requires secure protocol.

    --

    Inform us if you are still not able to make it work.

     

    Thanks.