Can't see pics getting this error

  • Profile Image
    Laura Ball 
    Asked on February 24, 2021 at 09:51 PM

    People are sending me the jotform and attaching pics but when I click on the attachments I get a page that says:

    Whoops!

    404

    Unfortunately the age you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.I'm trying to see the pics they are sending. Could you please check to see what the problem is?

    everything else seems to be working. I just can't open the pics attached.


    Laura Ball

  • Profile Image
    octavius
    Answered on February 25, 2021 at 03:57 AM

    Hello,

    On the Notification Email, when you try to view/download the attached images, you will encounter this error. To solve this error, you need to log-in to your Jotform account, then start the download process from your email.

    However, if you do not want to log-in to your account, you can disable the "Require log-in to view uploaded files" option from your Privacy settings.

    Please follow these steps,

    1) Go to the Account Settings and find the Privacy section.

    2) On the Privacy settings, uncheck the "Require log-in to view uploaded files" option.

    1614243459_60376683a5882_Screen Shot 202

    If you need further assistance, please let us know.