I have people submitting but it is not tracking. it is taking payment but i'm not getting their registration

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    PAStateTwirlingChampionships
    Asked on February 24, 2021 at 10:18 PM
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    jherwin
    Answered on February 25, 2021 at 04:11 AM

    I have checked your account and I see that your PayPal integration is not set as required and allows users to enter the payment on their own.

    Please set your PayPal integration as required so that they do not bypass it. Also, how about assigning a calculation value to your options and calculate them using the form calculation widget?

    You can then pass the total amount to your payment integration, here's the guide: How-to-pass-a-calculation-to-a-payment-field

    Please give it a try and let us know how it goes.

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    jherwin
    Answered on February 25, 2021 at 04:16 AM

    Can you please let us know which "tracking" are you referring to?

    As for the submission, they need to submit the form after the payment, maybe they're leaving before they submit the form?