Double payment has come out

  • Profile Image
    somervillesugar
    Asked on February 25, 2021 at 09:00 AM

    Hi there,

    my payment for my bronze package didn’t go through a few days ago. I was sent an email and rectified and paid. But another payment has come out only 4 days later and I’m wondering why.


    Thank you

    Crystal

  • Profile Image
    Kenneth_C
    Answered on February 25, 2021 at 11:20 AM

    Thank you for reaching support,

    Upon checking our records, it seems that you have two PayPal subscriptions:

    Subscription ID: I-JVF9410LLHLY

    Plan: BRONZE

    Schedule: 1 MONTH

    Gateway: PAYPAL

    Start date: 2021-01-20 07:34:58


    Subscription ID: I-YXDXLN08SL5N

    Plan: BRONZE

    Schedule: 1 MONTH

    Gateway: PAYPAL

    Start date: 2021-02-21 21:21:33

    Please confirm with us which Subscription ID you want to keep and which one to cancel.

    Then you may proceed to cancel it via this guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription.

    I hope that helps.

    Best.