My submissions are not showing up

  • Profile Image
    tmouto5
    Asked on February 25, 2021 at 09:15 AM

    We are having issues with our forms. People are submitting forms and we are not getting notified and they are not showing up in the submission files.

  • Profile Image
    Bojan_J
    Answered on February 25, 2021 at 12:22 PM

    Greetings.

    Is submitted information not visible in your Tables or Inbox? Do your users see a Thank you page after they submit a form? Do they see any error messages? Can they click on the Submit button? Does this happen to all your forms? If not, please share the URL of a problematic form.

    Thank you for your cooperation.

  • Profile Image
    tmouto5
    Answered on February 25, 2021 at 12:35 PM

    The submitted information is NOT visible in the tables or inbox, yet the payments show up in our PayPal payments. They are not seeing the Thank you page, they are not seeing any error message but their Paypal is charged. So far only two of my forms, that I know of are having this issue. I will share the problematic forms to the link provided. Please help me fix this because I do not want to switch online form users because I already have so many forms made and public.

    https://form.jotform.com/210495864527161

    https://form.jotform.com/210307266960150

  • Profile Image
    Bojan_J
    Answered on February 25, 2021 at 01:45 PM

    Thank you for the additional information.

    Looks like submissions are still marked as incomplete, which is why you are not able to see them in your submissions. You can manually mark them as complete from the Tables:

    screenshot_3935.png

    Simply select the submission you wish to complete, and click on Complete:

    screenshot_3936.png

    Let us know if this resolved your problem.

  • Profile Image
    tmouto5
    Answered on February 25, 2021 at 05:02 PM

    THANK YOU!!!!