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  • Profile Image

    Form deleted after 100MB of upload ?

    Asked by Gerard on June 07, 2011 at 05:23 PM

    Hi,

    I have created a form using http://www.jotform.com/dropbox/

    I use the free service.

    One friend sent me 3 files of 75 MB each.

    I have received the email: "You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 100.00 MB of upload space. Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space."

    Only 1 file arrived in my Dropbox. I got it, then emptied my dropbox. Then I have been able to successfully get the 2 other files using the links given in the emails that I got for each of these files.

    As annouced, my form died the day after, and I received the email "You have currently reached the limits of your account. Your forms are disabled now. Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space."

    My questions are:

    1) Is it the normal behaviour of JotForm to delete the forms when more of 100MB of cumutaed uploads has been reached?

    2) Am I wrong in the way I use JotForm and Dropbox ?

    Thanks,

    Gerard

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 05:47 PM

    Hi Gerard,

    Your forms are not deleted but rather disabled because you have reached the monthly limit for free accounts. Your uploads for the month exceeded 100MB.

    Even if your forms are integrated to your Dropbox account, files uploaded to your form still pass through our server before being forwarded to Dropbox. Thus, your account is still limited by the 100MB restriction for free users.

    To prevent this from happening, always keep your storage space under 100mb. You can do that by deleting submissions that contain large files. If you use your account mainly for uploads, I think it will be best if you upgrade your account.


    Neil

  • Profile Image

    Answered by Gerard on June 07, 2011 at 06:35 PM

    Hi Neil,

    Thanks for your answer.

    I did not realize that 100 MB was a monthly limit.

    Regards. Gerard