Unable to log in or sign up

  • Dominique Sharpe
    Asked on February 25, 2021 at 11:23 AM

    Hi I hope you can help.

    I have recently linked my jot forms to my website but when my clients are asked to sign in or sign up nothing happens so they cannot compete my forms.

    It seems to work for me but not anyone else. Even got my husband to try and it says there is an error when he tried to sign up.


    Many thanks


    Dominique

  • VincentJay
    Replied on February 25, 2021 at 5:56 PM

    Hi,

    Please share the website where you embed the form so we can check it and test it on our end. We'll wait for your response. Thank you!

  • Sharpe_Dominique
    Replied on February 25, 2021 at 6:49 PM

    Hi thanks I have found the answer. I hadn’t changed the form from private to public. All good now.

  • VincentJay
    Replied on February 25, 2021 at 8:37 PM

    Thank you for updating us.

    We're glad that you managed to fix the issue. Please contact us again if you need assistance.