HIPAA: Temporarily Backend Error

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    CARLSON_AMY
    Asked on February 25, 2021 at 11:32 AM

    I am not able to access JotForms due to an error message that pops up.


    Temporarily Back-end Unavailable

    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.

    I have been in contact with our own IT department and they do not think it is on our end.

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    JohnRex
    Answered on February 25, 2021 at 06:50 PM

    We are sorry for the inconvenience this may have caused. This issue was also reported to our developers and they are investigating it at the moment.

    We will update you here once we hear from them.

    Thank you for your understanding.

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    uygar
    Answered on February 28, 2021 at 11:54 PM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.