Downgrading from a Subscription Account to a Free Account

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    mintrona
    Asked on February 25, 2021 at 12:09 PM

    Hi - I want to sign up for 3 months for the Bronze package - but its possible I may need to downgrade to Starter package after that time

    Will there be a refund for the unused 9 months - or can I just pay monthly for the Bronze package without the discount for 12 months subscription

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    Lorenz_A
    Answered on February 25, 2021 at 07:16 PM

    Hi there,

    It's actually up to you which subscription you will go with.

    For the yearly, yes we can issue a prorated refund for the unused time left on the subscription if you decided to cancel after a few months.

    Or, as you've mentioned, you may purchase the monthly subscription and cancel it anytime.

    Here's a guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

    I hope this answers your query. Let us know if you need any further assistance.