Suspended account

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    Tiara Collins 
    Asked on February 25, 2021 at 01:40 PM

    Hello I am a massage therapist who owns a massage business where I need intake and consent forms for each client I work with. I tried to log on and it said my account was suspended.

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    BDAVID
    Answered on February 25, 2021 at 09:13 PM

    Hi, your account username "forsoulmassage" has been reactivated. It was suspended by our phishing system due to this paragraph field:

    1614305425_60385891c42fa_card.png

    Although, you were not collecting full credit card information(collecting card information goes against our terms), our phishing system flags that type of wording as specious and suspends the account. We had to delete that paragraph field to reactivate your account and avoid auto-suspension.

    Let us know if you have more questions.