Temporary error on attached files

  • Profile Image
    nesdec
    Asked on February 25, 2021 at 02:42 PM

    I keep getting an error message when I try to access files that people have uploaded to our forms. I can access the form that they filled out with no issues but the files attached keep coming up with an error message:

    Error: Server Error

    The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.

    I have been trying for about 20 minutes with no success.

  • Profile Image
    Lorenz_A
    Answered on February 25, 2021 at 10:26 PM

    Hi there,

    Is the issue happening on the submissions on this form https://www.jotform.com/form/210144617799159? Also, may we know where are you trying to access the attached files? I just went to your submission page, and I was able to access the attached file successfully.

    Can you please confirm if you're still getting the issue? since based on the error message your getting, it is stated that it's a "temporary error".

    If the issue still persists please let us know.