Form not attaching PDF labels to email confirmation

  • Profile Image
    Mario 
    Asked on February 25, 2021 at 02:46 PM

    Hello,


    We are receiving a same issue where PDFs are not being attached to confirmation emails.


    FORM: https://form.jotform.com/51683423375963


    PDF LABELS: https://www.jotform.com/pdf-editor/51683423375963


    Also getting service error messages when clicking on files clients submit.

  • Profile Image
    Jed_C
    Answered on February 25, 2021 at 10:27 PM

    According to our developers, the issue with the empty PDF submissions were already fixed yesterday. Can you please try or test your form and see if PDF attachment will now be sent to your email?

    As for the temporary server error, I'm not able to replicate it now, it seems to be a temporary glitch. Can you please try the following and try downloading the files again.

    1). Clear your form cache and browser cache.

    2). Try using other browsers

    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Let us know how it goes.