Why aren't my image uploads working?

  • Profile Image
    Asked on February 25, 2021 at 02:48 PM


    I successfully created a number of forms and had our business logo at the top of each of them, displaying correctly. In reviewing my forms I have found that the image file uploaded to the "Logo" section is failing to display or load, and is instead showing a broken thumbnail icon. I have tried re-uploading with different image file types and sizes, and upon trying to upload, only get that icon placeholder. In fact, that's how many images are showing up across the Jotform site, including in the forum. Screenshots meant to display problems are also only showing as the broken thumbnail icon. I have tried both Google Chrome and Microsoft Edge web browsers. Thanks for any input.

  • Profile Image
    Answered on February 25, 2021 at 10:26 PM

    Apologies for the inconveniences caused.

    We were experiencing an issue with this feature, but this was already fixed, kindly check your form again and let us know if the problem persists.