Can't get into account after trying to change password

I tried to change my password and I thought it worked, but it didn't work. Now I can't get in and am being told to try again in a few hours.

This is completely unacceptable. I'm trying to work with my web designer to get the forms together and this made it impossible to do. In all the years of working with various software and websites I have never once been sent a message to try again in a few hours. If This is the best you have, I want my money back.

Tom

I have checked and found a paid account linked to the email address you are contacting us from. It seems that you have reached the login attempts limit of your account and we would like to apologize for any inconvenience it has caused you. I have already reset the login attempts of your account on my end.

Kindly try to log in to your account again using your account username (tbreedlove) or your account email address.

Feel free to let us know if you need any further assistance.