What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    From field on e-mail showing 'JotForm' instead of Full Name

    Asked by peachic on June 07, 2011 at 06:31 PM

    Our auto responder to let us know that we've received a submission shows from "JotForm" and not the "full name" as we have specified. This just started happneing earlier in the week.

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    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 07:05 PM


    The reason why the sender shows as "Jotform" is because your notification mail sender email is set to "noreply@jotform.com".

    Your email client associates that email address to the address book entry named "Jotform" that is why it displays as such.

    To prevent this from happening, configure the sender email to use the email address submitted by the user.

    Let us know how this solution works for you. We look forward to your response. Thank you.