Error in form

  • Natasha
    Asked on February 25, 2021 at 3:53 PM

    Why am I getting this error message (see below) when checking documents that have been previously uploaded to an application I am working on?

    Page URL: https://www.jotform.com/uploads/facdstcommunications.technology/210316045632141/4892997220412320289/Mortgage%20statement.pdf
  • Jessica JotForm Support
    Replied on February 25, 2021 at 11:49 PM

    Hi Madeline, you have reached JotForm support system.

    You may not be unable to preview your uploaded file because the form creator doesn't turn on the permission to view the uploaded file without logging in. You may want to contact the form creator and reconfirm your document instead.

    Let us know if you have other questions.