Unable to upload mp3 data.

  • Profile Image
    Asked on February 25, 2021 at 04:12 PM

    I've been trying to trouble shoot for a couple days. My problem is that I have been receiving pdf form of the artist' info but when they try to add an mp3 file it doesn't actually upload to the server.

    I was able to add conditional formatting to where they cant proceed to submit if the mp3 field is empty, but that only help with confusing rather than the upload itself

    When I tried, My text fields work, the link works, and the error messages work. But when I choose an mp3 file it does nothing. It does not upload the data to the server, and the mp3 is not being transferred to my cloud because the data isn't present.

    I dont know why its not doing anything when someone selects a file to upload from their device.

  • Profile Image
    Answered on February 26, 2021 at 12:28 AM

    We apologize for the inconvenience.

    Unfortunately, I wasn't able to replicate the issue. You can see in my screenshot that the mp3 file was uploaded to my tables.

    1614317148_6038865ca274d_Form · Tables

    To confirm if this issue is still happening with your form, I made a test submission and it works. Kindly check the submission from here https://www.jotform.com/tables/210425135348146.

    1614317304_603886f83df60_Music Submissio

    Can you please check if you have received the attachment?